Give learners a shared foundation for their AI questions
Build an organization-maintained Learner Knowledge Base and connect learner AI questions to selected resources and enrolled learning paths.
Learners often need information that reaches beyond a single lesson: a reference document, a shared guide, or an explanation of how the organization approaches a topic. Giving those resources a defined place can make them more useful throughout the learning experience.
The Learner Knowledge Base gives organization administrators a way to select source material for learner-facing AI. Together with the learner’s enrolled learning paths, that collection provides a shared foundation for questions asked in the Learning answers mode.
Ask questions in the learning context
For learners with access to AI, Learning answers offers a mode focused on the organization’s Learner Knowledge Base and their enrolled learning paths. A learner can ask for an explanation, clarify a term, or explore how a topic connects to the learning they are undertaking.
The relevant learning-path content follows learner visibility and enrollment. The shared collection supplies organization-wide reference material, while the paths supply the learner’s course context. This brings two useful sources together around the question the learner is asking.
Maintain the foundation behind the conversation
A knowledge base is an editorial responsibility. Review the source collection as guidance changes, choose documents with a clear audience, and remove material that has become outdated. The quality and relevance of those choices shape what the organization makes available to learner-facing AI.
The Learner Knowledge Base is maintained by organization administrators, and AI availability and usage controls continue to apply. Learners use the collection through the learning conversation; adding a source does not make the whole organization library available to them. Keep the collection focused so it supports the questions your learners are likely to bring.
The takeaway
Choose a useful set of shared reference materials, maintain it deliberately, and give learners a foundation for asking questions in their learning context.
