Yes. Teams can turn approved explanations, preparation steps, routines, aftercare guidance, and supporting files into structured learning paths that patients or residents can revisit at their own pace. Professional review stays with the responsible organization.
Patient Education
Patient Education FAQ
Answers for healthcare and care organizations that want to provide understandable, reviewed, privacy-aware learning content for patients, residents, and families.
Patient education FAQ
eDoer is designed to support GDPR-compliant use by organizations in the EU. Educational data is generally processed on behalf of the customer organization under a data processing agreement, with access controls, data minimization, and support for data subject rights. The organization remains responsible for its lawful basis and patient information duties.
Yes. Organizations can use their own approved explanations, files, links, routines, preparation instructions, aftercare guidance, and local resources. AI support can work from that approved knowledge, while the organization controls what is published.
AI can help structure learning paths, simplify wording, suggest questions, and support learners with answers based on approved materials. It is a support layer for education, not a replacement for medical advice, diagnosis, treatment decisions, or professional judgment.
Yes. Teams can create learning paths for relatives and informal caregivers so explanations, routines, warning signs, and next steps stay aligned with reviewed care guidance.
Yes. Patient education paths can be revised when internal rules, clinical guidance, care routines, legal requirements, or approved resources change, so learners keep seeing the current version.
Healthcare and care organizations can request a demo or guided trial and explain the patient group, reviewed knowledge sources, privacy requirements, AI support needs, and expected learner count. Pricing can then match the rollout size and governance needs.
Pricing FAQ
The Pro plan is the fixed public plan for smaller organizations. Customer-specific pricing pages may adapt the learner limit, AI quota, storage, and included features to the target group. The current limits and monthly price are shown on the pricing page.
Choose Enterprise when your organization needs more learners than the public plan, additional storage, extra AI quota, a custom support arrangement, domain setup, procurement support, or more specific branding and governance requirements. Enterprise packages are tailored during the organization request or demo process.
Yes. Use the organization request form to ask for a demo, guided test, or trial setup. It helps to include your learner audience, expected learner count, main use case, preferred language, and any privacy or procurement requirements.
If your needs exceed the public plan shown on the pricing page, the appropriate path is an Enterprise discussion. Learner volume, storage, AI quota, support level, branding, and domain setup can then be aligned with the size and risk profile of your organization.
eAI tokens are the monthly AI usage quota available inside eDoer. Usage depends on how intensively your team uses AI for learning path creation, content drafting, file-based assistance, learner support, and structured exports.
Yes. The Pro plan includes high priority email support. Enterprise support can be adjusted to the organization's needs, for example when rollout, procurement, data protection review, or internal stakeholder onboarding requires more coordination.
Organization branding is part of the platform setup, including organization profile information, logo, and cover images. Own-domain setup and advanced branding requirements are handled through Enterprise options and should be discussed before rollout.
Yes. You can buy the Pro plan directly from the pricing page, and it can be cancelled at any time. If your organization has a separate Enterprise agreement, cancellation and renewal terms are handled in that agreement.
The public plan price is shown monthly on the pricing page. Organizations in Germany and the EU should clarify VAT handling, invoicing details, reverse-charge questions, and required billing information during procurement or before subscribing.
Yes. The website provides the privacy policy and data processing agreement for review. Enterprise conversations can also cover procurement, invoicing, support, data protection, and internal approval requirements.