FAQ

Yes. Your team can provide and verify the knowledge used for patient education, and published content and AI-supported answers are based on your organization's approved materials. Patient and learner data stays under your organization's control with access limited to authorized team members, while eDoer supports GDPR-compliant processing through role-based access, data minimization, and data processing agreements.

eDoer is designed to support GDPR-compliant use by organizations in the EU. Educational data is generally processed on behalf of the customer organization under a data processing agreement, with access controls, data minimization, and support for data subject rights. The organization remains responsible for its lawful basis and patient information duties.

Yes. Organizations can use their own approved explanations, files, links, routines, preparation instructions, aftercare guidance, and local resources. AI support can work from that approved knowledge, while the organization controls what is published.

AI can help structure learning paths, simplify wording, suggest questions, and support learners with answers based on approved materials. It is a support layer for education, not a replacement for medical advice, diagnosis, treatment decisions, or professional judgment.

Yes. Teams can create learning paths for relatives and informal caregivers so explanations, routines, warning signs, and next steps stay aligned with reviewed care guidance.

Yes. Patient education paths can be revised when internal rules, clinical guidance, care routines, legal requirements, or approved resources change, so learners keep seeing the current version.

If you need more learners, storage, or AI usage, the right plan choice is Enterprise. That does not always mean it will be more expensive than the other plans. If your needs grow during usage, contact us and we will support you with the right setup.

Different AI models can be used inside eDoer, and your organization can choose flexibly depending on the use case. Because each model uses resources differently, eAI tokens give you one clear measurement for how much AI you use across the platform.

Yes. Organization branding is part of the platform setup, including organization profile information, logo, cover images, and an included branded subdomain. Own-domain setup and advanced branding requirements are handled through Enterprise options and should be discussed before rollout.