Care Team FAQ

Care organizations can turn internal rules, local procedures, onboarding requirements, and approved guidance into structured learning paths. eDoer is designed to support GDPR-compliant use with organization-level roles, access controls, data minimization, and a data processing agreement. The organization remains responsible for its lawful basis, learner information, and internal privacy processes.

Yes. Teams can use their own files, routines, checklists, policies, explanations, and approved resources. AI can help structure drafts from that knowledge, but practitioners and the organization review what is published.

Care providers can create structured learning paths for new staff, role-specific modules, practical instructions, policies, live sessions, and checks of understanding. Content can be updated when local procedures or responsibilities change.

AI support is optional and configurable. It can help draft modules, simplify explanations, suggest checks of understanding, and answer questions from approved knowledge. It does not replace clinical judgment, care responsibility, or professional review.

Yes. Care teams can prepare reviewed explanations, routines, preparation steps, and follow-up guidance for patients, residents, relatives, and informal caregivers so sensitive information is easier to understand and stays aligned with the team-approved wording.

The responsible practitioners and organization decide. eDoer supports structure, delivery, versioning, and AI-assisted drafting, while professional accountability and final content approval stay with the local team.

Yes. Teams can revise learning paths when laws, internal rules, quality standards, responsibilities, or available materials change. This helps onboarding and recurring training stay close to current practice.

Yes. Teams can build modules for recurring routines, local procedures, documentation expectations, safety reminders, and practical instructions. Files, links, notes, and assessments can be added where they help learners understand the routine.

Yes. Learning paths can be organized for different roles, experience levels, teams, or care settings. Spaces can also adapt a main path for a specific cohort without rebuilding the whole program from scratch.

Yes. eDoer can combine self-paced modules with in-person instruction, workplace learning, weekly sessions, or online live sessions. Assessments and certificates can document whether key parts of the learning path were completed.

Care providers can request a demo or guided trial and describe their care setting, learner groups, privacy requirements, AI needs, and expected learner count. Smaller organizations can use the public Pro plan, while larger or more sensitive rollouts can be handled through an Enterprise setup.

The Pro plan is the fixed public plan for smaller organizations. Customer-specific pricing pages may adapt the learner limit, AI quota, storage, and included features to the target group. The current limits and monthly price are shown on the pricing page.

Choose Enterprise when your organization needs more learners than the public plan, additional storage, extra AI quota, a custom support arrangement, domain setup, procurement support, or more specific branding and governance requirements. Enterprise packages are tailored during the organization request or demo process.

Yes. Use the organization request form to ask for a demo, guided test, or trial setup. It helps to include your learner audience, expected learner count, main use case, preferred language, and any privacy or procurement requirements.

If your needs exceed the public plan shown on the pricing page, the appropriate path is an Enterprise discussion. Learner volume, storage, AI quota, support level, branding, and domain setup can then be aligned with the size and risk profile of your organization.

eAI tokens are the monthly AI usage quota available inside eDoer. Usage depends on how intensively your team uses AI for learning path creation, content drafting, file-based assistance, learner support, and structured exports.

Yes. The Pro plan includes high priority email support. Enterprise support can be adjusted to the organization's needs, for example when rollout, procurement, data protection review, or internal stakeholder onboarding requires more coordination.

Organization branding is part of the platform setup, including organization profile information, logo, and cover images. Own-domain setup and advanced branding requirements are handled through Enterprise options and should be discussed before rollout.

Yes. You can buy the Pro plan directly from the pricing page, and it can be cancelled at any time. If your organization has a separate Enterprise agreement, cancellation and renewal terms are handled in that agreement.

The public plan price is shown monthly on the pricing page. Organizations in Germany and the EU should clarify VAT handling, invoicing details, reverse-charge questions, and required billing information during procurement or before subscribing.

Yes. The website provides the privacy policy and data processing agreement for review. Enterprise conversations can also cover procurement, invoicing, support, data protection, and internal approval requirements.