Coaching and Mental Health FAQ

Coaches, psychologists, counsellors, and wellbeing teams can turn resources, worksheets, psychoeducation material, live sessions, and follow-up tasks into guided journeys people can follow over time.

Yes. You can use your own files, links, notes, exercises, videos, and approved resources. AI can help draft and update journeys, while you review and control what is published.

Yes. Clients and learners can revisit approved resources, ask questions, and receive support that fits their journey, language, goals, and current situation.

Yes. Admins and curators can follow journey progress, completed activities, certificates, live sessions, and follow-up steps so support stays organized.

Organizations control users, roles, content, AI settings, and access. For personal or sensitive support topics, experts decide which resources are appropriate, what clients may see, and when professional judgment or direct conversation is needed.

Yes. Coaching practices, counselling teams, psychologists, and education providers can request a setup conversation. Share your audience, expected number of learners or clients, privacy needs, AI use, and whether you want a guided trial or Enterprise setup.

The Pro plan is the fixed public plan for smaller organizations. Customer-specific pricing pages may adapt the learner limit, AI quota, storage, and included features to the target group. The current limits and monthly price are shown on the pricing page.

Choose Enterprise when your organization needs more learners than the public plan, additional storage, extra AI quota, a custom support arrangement, domain setup, procurement support, or more specific branding and governance requirements. Enterprise packages are tailored during the organization request or demo process.

Yes. Use the organization request form to ask for a demo, guided test, or trial setup. It helps to include your learner audience, expected learner count, main use case, preferred language, and any privacy or procurement requirements.

If your needs exceed the public plan shown on the pricing page, the appropriate path is an Enterprise discussion. Learner volume, storage, AI quota, support level, branding, and domain setup can then be aligned with the size and risk profile of your organization.

eAI tokens are the monthly AI usage quota available inside eDoer. Usage depends on how intensively your team uses AI for learning path creation, content drafting, file-based assistance, learner support, and structured exports.

Yes. The Pro plan includes high priority email support. Enterprise support can be adjusted to the organization's needs, for example when rollout, procurement, data protection review, or internal stakeholder onboarding requires more coordination.

Organization branding is part of the platform setup, including organization profile information, logo, and cover images. Own-domain setup and advanced branding requirements are handled through Enterprise options and should be discussed before rollout.

Yes. You can buy the Pro plan directly from the pricing page, and it can be cancelled at any time. If your organization has a separate Enterprise agreement, cancellation and renewal terms are handled in that agreement.

The public plan price is shown monthly on the pricing page. Organizations in Germany and the EU should clarify VAT handling, invoicing details, reverse-charge questions, and required billing information during procurement or before subscribing.

Yes. The website provides the privacy policy and data processing agreement for review. Enterprise conversations can also cover procurement, invoicing, support, data protection, and internal approval requirements.